This dissertation investigates the antecedents and outcomes of task and relationship conflict in subordinates and supervisors relations. Based on abusive supervision studies and the justice framework, I proposed that the relationship between abusive supervision and task conflict is mediated by procedural justice, and that the relationship between abusive supervision and relationship conflict is mediated by interactional justice. Based on emotional intelligence theory, I also proposed that these mediation processes are moderated by an individuals emotion management ability (EMA). Finally, I anticipated that relationship conflict elicits more detrimental effect on employees organizational citizenship and workplace deviance behaviors. A total of 310 employees and their supervisors in a large hospital participated in this study. The results demonstrated that procedural justice fully mediates the relationship between abusive supervision and task conflict. Interactional justice fully mediates the relationship between abusive supervision and relationship conflict. An employees EMA moderates these relationships, such that individuals with higher EMA are more sensitive to repaying the favors that they have received. Lastly, relationship conflict is more damaging to organizational functioning than task conflict, such that the impact of relationship conflict on organizational citizenship and workplace deviance behaviors is significantly stronger. Implications and future directions are discussed.
| Identifer | oai:union.ndltd.org:LSU/oai:etd.lsu.edu:etd-04012010-110403 |
| Date | 06 April 2010 |
| Creators | Choi, Sungwon |
| Contributors | Kluemper,Donald H., Chandler,Timothy D., Richardson, Hettie A., Mossholder, Kevin W., Bates, Reid A. |
| Publisher | LSU |
| Source Sets | Louisiana State University |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lsu.edu/docs/available/etd-04012010-110403/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached herein a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to LSU or its agents the non-exclusive license to archive and make accessible, under the conditions specified below and in appropriate University policies, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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