The deleterious effects of workplace incivility have been widely decried by practitioners and the
popular press, but empirical evidence in this regard has only recently begun to accrue in the
academic literature. As such, the present study examines the empirical validity of theoretically
relevant attitudinal, health-related, and performance outcomes affected by workplace incivility. Hypotheses were tested with data obtained from individuals employed in a diverse range of for-profit and not-for-profit industries, organizations, and occupations and their supervisors. Results demonstrate that experiences of workplace incivility adversely affect employee attitudes and well-being; that workplace incivility experiences may indirectly affect feelings of burnout and employee engagement levels through their influence on employee perceptions of trust and justice; and that employee responses to incivility differ depending on the source (i.e., supervisor or co-worker incivility). These findings broaden the focus of prior research by illustrating that
the effects of workplace incivility experiences are more nuanced than previously believed.
| Identifer | oai:union.ndltd.org:LSU/oai:etd.lsu.edu:etd-03022010-163447 |
| Date | 05 March 2010 |
| Creators | Taylor, Shannon G. |
| Contributors | Bedeian, Arthur G., Richardson, Hettie A., Kluemper, Donald H., Chandler, Timothy D., Beggs, John J. |
| Publisher | LSU |
| Source Sets | Louisiana State University |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lsu.edu/docs/available/etd-03022010-163447/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached herein a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to LSU or its agents the non-exclusive license to archive and make accessible, under the conditions specified below and in appropriate University policies, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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