The purpose of this paper is to introduce a decision support system to prioritize needs that are anchored in an organization. We build on a systems-thinking approach and develop a weighted additive index which considers different viewpoints of organizational stakeholders. First, we briefly review the literature about identifying and prioritizing needs from various scientific disciplines. Then, we use boundary critique to identify critical stakeholders that lead to three different viewpoints in the decision support system. The internal view reflects needs that members of the organization find important and urgent to be satisfied. The external view considers knowledge of outsiders, i.e. who do not work in the organization but are acquainted with it (e.g. experts, customers, facilitators). The systemic view considers system inherent interrelations of needs as perceived by decision makers in the organization. These stakeholder views get assessed by different dimensions, which are subsequently combined and weighted. Based on a method to identify needs, we apply this index in an case study conducted in Austria and discuss implications for theory and practice.
| Identifer | oai:union.ndltd.org:VIENNA/oai:epub.wu-wien.ac.at:5998 |
| Date | January 2018 |
| Creators | Kaiser, Alexander, Fahrenbach, Florian, Kragulj, Florian, Grisold, Thomas |
| Publisher | IEEE Computer Society Press |
| Source Sets | Wirtschaftsuniversität Wien |
| Language | English |
| Detected Language | English |
| Type | Book Section, PeerReviewed |
| Format | application/pdf |
| Rights | Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) |
| Relation | http://hdl.handle.net/10125/50442, http://scholarspace.manoa.hawaii.edu/handle/10125/52004, http://uhcc.hawaii.edu/, http://epub.wu.ac.at/5998/ |
Page generated in 0.0023 seconds