The companies and organizations should take care about the control of quality. That´s why they boot quality into their systems of management. An implementation of such approaches presents the chance to directly benefit from the experiences gathered in the implementation in private sector. Main goal of this diploma work is the analysis of the systems of quality management in public administration. It treats with the assessment of an impact of quality management system on his effectivity in state administration. First chapter extends the knowledge of the systems of quality. This part talks about specific demands for quality management system used in public sector. The knowledge from first part was used in next chapter for analysis of the situation in selected organization. To review the impact of system, The municipal authority in Vsetin as a representative of transferred state administration, and Czech statistical office as a representative of central state administration were choosed. System of quality management applicated in these two examples was analysed.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:49005 |
| Date | January 2008 |
| Creators | DUCHKOVÁ, Eva |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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