by Lam Ka-chi, Ricky and Wong Suet-yee, Sheri. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 138-140). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.vii / LIST OF TABLES --- p.x / PREFACE --- p.xi / ACKNOWLEDGMENTS --- p.xii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Global Trend Towards Quality Improvement --- p.2 / Quality Improvement in Hong Kong --- p.5 / Chapter II. --- OBJECTIVES OF THE RESEARCH --- p.11 / General Objective --- p.11 / Ultimate Objective --- p.11 / Minor Objectives --- p.11 / Chapter III. --- METHODOLOGY --- p.13 / Primary Research - Questionnaire --- p.13 / Design of the Questionnaire --- p.13 / Content of the Questionnaire --- p.15 / Respondents of the Questionnaire --- p.16 / Primary Research - Interview --- p.18 / Secondary Research - Library Research --- p.19 / Chapter IV. --- LITERATURE REVIEW --- p.20 / Quality --- p.20 / Quality Productivity --- p.22 / Quality and Cost --- p.22 / Productivity and Cost --- p.24 / "Quality, Productivity and Cost" --- p.25 / Customers Satisfaction --- p.25 / Profitability --- p.25 / Quality: A Long-term Strategic Planning --- p.28 / Summing Up --- p.30 / Chapter V. --- DEFINITION --- p.33 / Some Operational Terms --- p.33 / Quality --- p.33 / Productivity --- p.33 / Company Performance --- p.34 / Quality Performance --- p.35 / Financial Performance --- p.35 / Gurus in Quality Management --- p.35 / Edward Deming --- p.35 / Joseph Juran --- p.39 / Philip Crosby --- p.42 / Armand V. Feigenbaum --- p.46 / Kaoru Ishikawa --- p.47 / Genichi Taguchi --- p.48 / Quality Improvement Techniques --- p.49 / Zero Defects --- p.49 / Quality Control Circle --- p.49 / Statistical Process Control (SPC) --- p.49 / Quality Control 7 Tools --- p.51 / Taguchi Method --- p.51 / Fool-proof (Poke Yoke) --- p.53 / Quality Function Deployment --- p.54 / International Standard Organization --- p.54 / Productivity Improvement Techniques --- p.56 / Work measurement --- p.56 / Layouts --- p.56 / Computer-integrated Manufacturing (CIM) --- p.56 / Material Requirements Planning (MRP) --- p.57 / Manufacturing Resources Planning (MRPII) --- p.57 / Just in Time (JIT) --- p.57 / Competitive Benchmarking --- p.58 / Self-directed Work Teams --- p.58 / Theory of Constraints --- p.58 / Chapter VI. --- HIGHLIGHT OF FINDINGS --- p.60 / Company Demographics --- p.60 / Company Size --- p.60 / Employees Turnover Rate --- p.60 / Company Sales Last Year --- p.61 / Number of Years Established --- p.61 / Overseas Branch or Subsidiary --- p.63 / Other Company Information --- p.65 / Company Performance --- p.69 / Customers Perception:Company Performance --- p.69 / Quality Performance --- p.73 / Financial Performance --- p.75 / Quality Improvement Techniques --- p.76 / Formal Approach to Quality Improvement --- p.76 / Separate Quality Department --- p.76 / Application of Quality Improvement Techniques --- p.81 / Quality Improvement -ISO 9000 --- p.92 / Quality Improvement - Understand & Specify Customer Requirements --- p.99 / Productivity Improvement Techniques --- p.105 / Formal Approach to Productivity Improvement --- p.105 / Productivity Improvement Techniques --- p.105 / Chapter VII. --- ANALYSIS AND DISCUSSION --- p.117 / Factor Analysis --- p.117 / Kaiser-Meyer-olkin Measure --- p.117 / Steps of Factor Analysis --- p.118 / VARIMAX Rotation --- p.118 / Interpretation of Factors --- p.118 / Factor 1 --- p.118 / Factor 2 --- p.121 / Factor 3 --- p.121 / Factor 4 --- p.122 / Factor 5 --- p.122 / Factor 6 --- p.123 / Regression --- p.123 / Total Quality Cost --- p.123 / Items Defective and Rework Cost --- p.126 / Returns and Warranty Cost --- p.126 / Internal Waste and Training Costs --- p.126 / Quality Performance --- p.127 / Financial Performance --- p.127 / Employee Turnover Rate --- p.127 / Employees' Satisfaction --- p.128 / Chapter VIII. --- CONCLUSION --- p.129 / APPENDIX --- p.131 / BIBLIOGRAPHY --- p.138
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_319321 |
| Date | January 1994 |
| Contributors | Lam, Ka-chi Ricky., Wong, Suet-yee Sheri., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, xiii, 140 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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