This thesis deals with the present state of providing services at the branch offices of the insurance company Česká spořitelna in Hodonín. Through the analysis using the method of questionnaire survey the goal is to produce a proposal leading to the improvement of services at the mentioned branch offices and to carry the proposal through Kaizen.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222311 |
| Date | January 2009 |
| Creators | Matula, Erik |
| Contributors | Odehnal,, Lubomír, Chalupský, Vladimír |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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