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Spokojenost zákazníků a návrhy na zvýšení její úrovně / Customer Satisfaction and Proposals for its Improvement

The thesis deals with the issue of customer satisfaction of the company MEDIfitness s.r.o.. Its aim is based on the analysis of business environment and the results of the survey of customers satisfaction to propose a series of measure to increase to level of customers satisfaction.Proposals which were leading to increased customers satisfaction, were processed in graphical and verbal form. The proposed solutions are based on the concept of Triple Constraint.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:225323
Date January 2015
CreatorsDostál, Lukáš
ContributorsFiala, Tomáš, Schüller, David
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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