The thesis „Customer satisfaction analysis and suggestions for its improvement“ deals with the measurement of customer satisfaction of the Automobile repair shop Pavel Bánovský. Customer satisfaction will be measured by questionnaires which will provide basis for compilation of measures for increasing level of satisfaction with the services provided and increase the company`s revenue.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:319682 |
| Date | January 2017 |
| Creators | Bánovská, Michaela |
| Contributors | Nosek, Jakub, Chlebovský, Vít |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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