Building and maintaining trust is a necessary condition for group
cohesion. In order to successful collaborative group process in online
learning environment, development of trust must be understood in online
teams. Difference communication behaviors in the online teams with
different trust levels were investigated in this research. Participants were 61
students in an undergraduate level who enrolled in the online course. In this
research, online teams& / #8217 / collaborative communication behaviors were
analyzed using both qualitative and quantitative methods to understand the
factors that facilitate and deepen trust. Data were obtained from
questionnaires and online class discussion archives. One of the findings of the study was that trust is built and maintained in online teams. Another
finding was that online trust can be fragile and certain communication
behaviors should be presented by members to deepen and maintain the trust
level. The results of the study showed that there must be social interaction,
enthusiasm, task oriented interaction, equal and predictable communication,
and feedback among the member of online teams to built and maintain trust.
| Identifer | oai:union.ndltd.org:METU/oai:etd.lib.metu.edu.tr:http://etd.lib.metu.edu.tr/upload/1099548/index.pdf |
| Date | 01 January 2003 |
| Creators | Bulu, Saniye Tugba |
| Contributors | Yildirim, Zahide |
| Publisher | METU |
| Source Sets | Middle East Technical Univ. |
| Language | English |
| Detected Language | English |
| Type | M.S. Thesis |
| Format | text/pdf |
| Rights | To liberate the content for public access |
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