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A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

Motivated by IT evaluation problems identified in a large public sector organization, we propose how
evaluation requirements can be supported by a framework combining different models and methods
from IS evaluation theory. The article extends the content, context, process (CCP) perspectives of
organizational change with operations research techniques and demonstrates the approach in practice
for an Enterprise Resource Planning evaluation.

Identiferoai:union.ndltd.org:VIENNA/oai:epub.wu-wien.ac.at:3917
Date January 2013
CreatorsBernroider, Edward, Koch, Stefan, Stix, Volker
PublisherTaylor and Francis
Source SetsWirtschaftsuniversität Wien
LanguageEnglish
Detected LanguageEnglish
TypeArticle, PeerReviewed
Formatapplication/pdf
Relationhttp://dx.doi.org/10.1080/10580530.2013.739896, http://www.tandfonline.com/, http://epub.wu.ac.at/3917/

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