Thesis (MPA) --University of Limpopo (Turfloop Campus), 2006 / The aim of this inquiry was to gain a deeper understanding of the service delivery in
the community by Polokwane municipality as a third sphere of government.
Moreover, not much research has been conducted in this field especially in Limpopo
Province. The latest policy document on Transforming Public Service Delivery
stipulates that public services are not a privilege in a civilised and democratic society,
they are a legitimate expectation. Hence meeting the basic needs of all citizens is one
of the five key programmes of the government’s Reconstruction and Development
Programme (RDP).
From the literature review, it was evident that service delivery is essential in the
communities and the municipality has a critical role to play. Therefore this study also
aims to examine the problems and challenges the community is confronted with
during the provision of services and also reflects on the strategic importance of the
municipality in service delivery. This information may be used as a point of departure
in showing the municipalities the perception of communities and their level of
satisfaction and serves as a yardstick in terms of their effectiveness in delivering
services to the community.
In order to achieve this goal one individual and two focus group interviews were
conducted. The participants ranged from the youth, adults, to people with disabilities
and the elderly. The main patterns of concern that emerged from the data related to
the low levels of satisfaction among the community in terms of service delivery in
general. From the analysis of data it was realised that the lack of proper service
delivery impacts negatively on the members of the community. It would probably be
advisable for the Municipality to take note of these results and concerns in an effort to
improve and ensure effectiveness in this sphere as stipulated in the White Paper on
Transforming Public Service Delivery and the Reconstruction and Development
Programme documents.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ul/oai:ulspace.ul.ac.za:10386/109 |
| Date | January 2006 |
| Creators | Segooa, Ramokone Walter |
| Contributors | Kanyane M.H. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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