Využití mystery shoppingu jako nástroje hodnocení procesů poskytování služeb ve vybraných ubytovacích zařízeních / The use of mystery shopping as an instrument of evaluation processes to provide services in selected accomodation facilities

Description

This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.

Links & Downloads

1. http://www.nusl.cz/ntk/nusl-387568

Tags

Additional Fields

Identifer	oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:387568
Date	January 2018
Creators	KOČOVÁ, Lucie
Source Sets	Czech ETDs
Language	Czech
Detected Language	English
Type	info:eu-repo/semantics/masterThesis
Rights	info:eu-repo/semantics/restrictedAccess