Poster presentation from the Living the Future 8 Conference, April 23-24, 2012, University of Arizona Libraries, Tucson, AZ. / This poster will describe the process and role of the University of Arizona's Access Services and frontline public service staff in needs assessment and user service evaluation, specifically in understanding the voice of the customer. We will include information on our strategic planning process, resources required, data sources, methodology, analytical tools, and the outcomes of this process. Information in this poster was first presented at the 2010 Access Services Conference and has subsequently been updated for publication.
| Identifer | oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/221751 |
| Date | 24 April 2012 |
| Creators | Miller-Wells, John, Teetor, Travis |
| Contributors | University of Arizona Libraries |
| Source Sets | University of Arizona |
| Language | en_US |
| Detected Language | English |
| Rights | Copyright © is held by the author. |
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