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Hodnocení zákazníků metodami umělé inteligence / Customer Analysis by Artificial Intelligence Methods

This thesis is focused on learning center customer satisfaction. The object of research is surveys filled by courses' participants. Artificial intelligence methods are used for data processing. The courses' quality measurement is achieved by fuzzy logic. Customer clustering is achieved by neural networks. At the end of document is data evaluation and proposals for economics effectives increase.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:264864
Date January 2009
CreatorsButela, Michal
ContributorsRuttkay, Ladislav, Dostál, Petr
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageSlovak
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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