非政府社會服務機構作為第三部門，於社會福利服務擔當重要角色。由於近年的全球化引致社會問題性質複雜化，以及本地政經環境的挑戰，令非政府社會服務機構面對不少前所未有的困難。如能有效掌握建制對機構的規範、與提供資源者互相依存的關係，將有助機構成功的生存和發展。 / 管理者與前線社會工作者是兩群主要面對上述困難的相關人員，他們如何理解現況、管理者會作出何種應對策略、前線社工又如何反應等都是值得深入研究的課題。 / 管理者及前線社會工作者是本研究的主要研究對象，本研究成功訪問了17位管理者及11 位前線社會工作者。研究發現管理者普遍關心機構的財政穩健情況。基於管理者的關注角度，機構所採納的策略傾向是配合建制規範、擴展服務及資源、提升資助者及服務使用者對機構的信任度。可是這等機構策略卻換來前線社會工作者的負面回應，尤其被認為是導致低工作滿足感及士氣低落的成因。前線社工關心的是專業形象及個人的身心健康。除了注重制度化的認受性及爭取資源外，本研究建議機構宜多促進前線社工對機構使命及目標的共同承擔。此外有鑑機構於公民社會的參與及倡導工作承擔的有限性，建議宜提升此方面的關注。 / It is generally agreed that Non-Governmental Social Service Organizations (NGSSOs) play specific roles as part of the third sector in the process of social welfare service provision. However, due to the globalized and structural nature of the emerging social problems, as well as the local challenges, NGSSOs are experiencing difficulties in reaching their goals and performing their missions. To manage well the institutional rules and the interdependent relation with the environment may lead to effective organizational survival and development. Management staff as well as frontline social workers are two major parties who may have significant responses upon these challenges and difficulties. How these two groups perceive the current situation, how management staff decide to adopt whichever kind of organizational strategies; whereas how frontline social workers respond to these organization policies are areas worth for study. / In this study, organization leaders and frontline social workers were selected as the study target. A total of 17 management staff and 11 frontline social workers were interviewed. It is revealed that NGSSO management staff concern most with the financial stability and viability of their organizations. Under such an orientation, organizational strategies adopted by these leaders relate largely to compromising to institutional rules, expanding services and resources, and increasing organizational credibility among funders and service users. These organization-wide behaviors have turned out to have negative effects on job satisfaction and work atmosphere among frontline social workers. Comparing to their supervisor counterpart, they concern more about their professional identity and subjective well being. / Apart from gaining institutional legitimacy and environment resources, it is recommended that NGSSOs may put extra effort in promoting shared mission and organizational goals among their frontline staff. It was also found that representing civil society and doing advocacy work do not take high priority among NGSSO informants. It is suggested that NGSSOs focus more on this area and readjust the balance of being a service provider and an active member of civil society. / Detailed summary in vernacular field only. / Detailed summary in vernacular field only. / Detailed summary in vernacular field only. / Au, Kit Ying Anita = 香港非政府社會服務機構的機構生存與發展策略 / 區潔盈. / Thesis (Ph.D.) Chinese University of Hong Kong, 2013. / Includes bibliographical references (leaves 313-348). / Abstracts also in Chinese; appendixes includes Chinese. / Au, Kit Ying Anita = Xianggang fei zheng fu she hui fu wu ji gou de ji gou sheng cun yu fa zhan ce lüe / Qu Jieying.
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_1077696 |
| Date | January 2013 |
| Contributors | Au, Kit Ying Anita (author.), Wong, Hung , 1962- (thesis advisor.), Chinese University of Hong Kong Graduate School. Division of Social Work, (degree granting institution.) |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese, Chinese |
| Detected Language | English |
| Type | Text, bibliography, text |
| Format | electronic resource, electronic resource, remote, 1 online resource (xi, 357 leaves) : illustrations (some color), computer, online resource |
| Coverage | China, Hong Kong, China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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