Enterprise resource planning systems (ERP) are expensive. The decision to install an ERP system necessitates a choice of mechanisms to determine whether an ERP system is needed, and once implemented, whether it is success. User satisfaction is one such evaluation mechanism. This research investigates the measurement of ERP user satisfaction in the specific context of the outsourcing environment. Starting with an analysis of the characteristics of ERP systems and the outsourcing environment and using the critical incident interview technique, a previously validated instrument was selected and adapted. A modified version was then developed and tested to prove its reliability and validity. The results of this effort and suggested uses of the questionnaire are reported here.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0201101-152214 |
| Date | 01 February 2001 |
| Creators | Changchien, Mien-chih |
| Contributors | Ray J. Tsai, Jen-Her Wu, Hsin-Hui Lin, Chang-Yung Liu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0201101-152214 |
| Rights | unrestricted, Copyright information available at source archive |
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