The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Description

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.

Links & Downloads

1. The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services 2007, 33(3):361-367 The Journal of Academic Librarianship
2. http://hdl.handle.net/10150/105282
3. The Journal of Academic Librarianship

Tags

Reference Services

User Studies

Additional Fields

Identifer	oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/105282
Date	January 2007
Creators	Shachaf, Pnina, Snyder, Mary
Source Sets	University of Arizona
Language	English
Detected Language	English
Type	Journal Article (Paginated)