Abstract
This research is with regard to National Tax Administration of Central Taiwan Province, Ministry of Finance (hereafter referred to NTACT) as the researched object. Through the analytic approach of documents, the expert AHP approach and questionnaire investigation method to explore the priority among key success factors¡]KSF¡^of promoting knowledge management in tax organizations, current knowledge management achievements of NTACT and obstacle factors. We hope to propose the suggestions form the result of this study to facilitate good performance that the tax organizations will implement.
The main conclusions of this study are as below:
1.KSF to promote knowledge management:
¡]1¡^"The executive's determination, support and active participating" is the most important factor. The second important factor includes "powerful, definite visions and goals." and "being pleased to communicate and share with others".
¡]2¡^The weight ratio of "professional virtual community" is the smallest.
2.Obstacle factors in promoting knowledge management in NTACT:
¡]1¡^"Lacking of knowledge teaching" of Organization culture; "insufficient incentives" of Performance evaluation; "insufficient time" of Leader¡¦s strategy are the top three obstacle factors.
¡]2¡^"Lacking team spirit" of Organization culture, "insufficient publicity" of Information Science and technology", "unwilling to share" of Organization culture are the slightest obstacle factors.
3.Suggestions for tax organizations¡G
¡]1¡^High-rank executives and division's executive should have big attempt to succeed, express definitely supports to this system and participates actively.
¡]2¡^Let all people participating knowledge management clearly understand high-rank executives and division¡¦s executive have big attempt to succeed , and the visions, goals of knowledge management.
¡]3¡^Set up the atmosphere that everyone is glad to communicate and share with each other in this organization.
4.Suggestions for NTACT¡G
¡]1¡^Create knowledge teaching environment systematically.
¡]2¡^Execute incentive measures of knowledge sharing and enhance propagation.
¡]3¡^Offer fixed time to carry out the relevant work of knowledge management to the staffs. Provide full supports and necessary resources in pushing knowledge management to staffs.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0823106-130304 |
| Date | 23 August 2006 |
| Creators | CHENG, CHUN-TIEN |
| Contributors | Chang-yung Liu, Iuan-yuan Lu, David Shyu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0823106-130304 |
| Rights | unrestricted, Copyright information available at source archive |
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