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A conflict management model for a nursing service

D.Cur. (Nursing) / The phenomenal political changes that have taken place in South Africa during the past three years have had a ripple effect on the health services of the country. Trade unionism, although they had been active in many spheres, entered the hospitals with great vengeance leaving many services crippled. Problems could not be solved according to the old, now obsolete rules of the game as these were no longer acceptable to the health care workers. New and different approaches had to be found to deal with this upheaval that was affecting patient care. The researcher realised that the nursing service manager, especially in the public sector, was in no way equipped to handle the crisis. Legal limitations aggravated the situation as there was no third party intervention that could try and find a solution to the dissatisfaction of the staff. The result was that the nursing service manager had to cope with the situation as best as she was able to, while still trying to manage the nursing care of the patients and the upheaval in the personnel corps. In addition to this, the nursing service manager, by enlarge, still had the viewpoint that conflict was a disturbing element that had to be removed. Limited studies have been done in the field and there were no guidelines to enlighten the nursing service manager. It became evident to the researcher that research into conflict management of a nursing service was necessary. Existing models and theories on conflict were reviewed to glean knowledge for the proposed study.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:13215
Date09 February 2015
CreatorsLangley, Louisa Catharina
Source SetsSouth African National ETD Portal
Detected LanguageEnglish
TypeThesis
RightsUniversity of Johannesburg

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