This diploma thesis deals with application of business process management principles to the order processing in chemical laboratory. In the first section of the work is accounted history and evolution of business process management and launching methodology as well. In further section was analyzed wider neighborhood of the company. It was necessary to find appropriate processes suitable for the optimization. Primary activities were identified using newly modeled value added chain diagram. Primary activities were decomposed to the key processes. These processes were described using event-driven process chain diagrams. Strategic goals were determined by internal and external organization aspects. The influence of the strategic goals on the key processes was evaluated to find a process attributes which can be improved using business process management. The goal of this work was to propose possible solution for the controlling and communication infrastructure allowing operational control over nondeterministic flow of orders and further reporting. The result of this work is new structure of key processes concerning orders and their passing the organization.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:221706 |
| Date | January 2008 |
| Creators | Franek, Jiří |
| Contributors | Šunka,, Josef, Jurová, Marie |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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