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Critical success factors for the implementation of an operational risk management system for South African financial services organisations

Operational risk has become an increasingly important topic within financial institutions of late,
resulting in an increased spend by financial service organisations on operational risk management
solutions. While this move is positive, evidence has shown that information technology
implementations have tended to have low rates of success. Research highlighted that a series of
defined critical success factors could reduce the risk of implementation failure. Investigations into
the literature revealed that no critical success factors had been defined for the implementation of
an operational risk management system.
Through a literature study, a list of 29 critical success factors was identified. To confirm these
factors, a questionnaire was developed. The questionnaire was distributed to an identified target
audience within the South African financial services community. Reponses to the questionnaire
revealed that 27 of the 29 critical success factors were deemed important and critical to the
implementation of an operational risk management system. / Business Management / M. Com. (Business Management)

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/5967
Date29 February 2012
CreatorsGibson, Michael David
ContributorsYoung, Jacobus
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeDissertation
Format1 online resource (183 leaves) : illustrations, color graphs, application/pdf

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