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Möjligheter och hinder vid tillämpning av självservice-systemet AutoMat i lanthandel : En designfallstudie av Ulrikas Lanthandel och självservice-systemet AutoMat

In this paper the author conducts a design case study, to identify problems and possibilities of implementation of a self-service system, named AutoMat, in a traditional supermarket located in a rural area named Ulrika. Service design methods are utilized to identify value creating actions and the user’s perception of the service landscapes for both service systems. The results are presenting an example of a partial adoption of the self-service system in the supermarket, where the supermarket is unmanned the majority of the opening hours and offers the services which cannot be included into the self-service during the manned opening hours in order to maintain the availability and attractivity of the rural area.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-174630
Date January 2021
CreatorsNilsson, Sofie
PublisherLinköpings universitet, Interaktiva och kognitiva system
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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