M. Tech. (Department of Business Administration, Faculty of Management Sciences), Vaal University of Technology / Keywords: organisational justice, procedural justice, distributive justice, interactional
justice, organisational citizenship behaviour.
The purpose of this study is to investigate employees’ perceptions of organisational
justice and their effects on organisational citizenship behaviour. This study advocates that
the way employees perceive organisational justice affects their organisational citizenship
behaviour in their current organisation. The fact that employees play a central role in the
realisation of an organisation’s goals makes it critical for any organisation to have
employees who are willing to go beyond what is required of them.
In this study, a quantitative research paradigm and an exploratory research method were
used to investigate a sample size of 226 employees working at the SAPS Academy, Paarl.
In order to minimise the study bias, systematic sampling was used to ensure that the
sample accurately reflected the larger population (N=457). Data were collected with the
aid of a structured questionnaire and the results of the correlation analysis revealed that
all three dimensions of organisational justice are significantly and positively related to
organisational citizenship behaviour. Organisational justice also showed a strong
predictive relationship with organisational citizenship behaviour.
Based on the findings of the empirical survey, it was revealed that if organisational justice
practices are implemented appropriately, employees holding key positions may be likely
to display more organisational citizenship behaviours. Therefore, it was recommended
that, to address negative perceptions of organisational justice, a strategy should be
formulated to ensure that employees are treated fairly in terms of the dimensions of
organisational justice. It was also recommended that when developing and implementing
such a strategy, barriers should be addressed that could:
influence the availability of accurate and complete information for decision making;
and
influence the dissemination of information pertaining to job decisions.
It is further recommended that rewards programmes be reviewed to ensure that employees
will experience fairness when comparing their own payoffs with those of fellow
employees and perceive just distributive justice practices.
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The study concludes by recommending that a “Code of good practice – communication
policy” be developed that would enable the displaying of social sensitivity and dignified,
respectful and acceptable behaviour by employees in a managerial position towards their
subordinates.
The findings and recommendations of this study are important to employers as they
provide crucial information regarding the types of activities organisations could engage in
for employees to consider them as acceptable organisational justice practices. Such
involvement in acceptable organisational justice activities can improve employees’
organisational citizenship behaviour and reinforce effective and efficient service delivery
in their current organisation.
The implications for future research indicate that a comparative study testing the
differences between different groups based on certain biographical traits, such as gender,
marital status, age, educational level, income and length of service in the South African
Police Service, is advisable as it would assist in determining how such biographical traits
might influence the various dimensions of organisational justice. Furthermore, the study
could also be expanded to include a broader national sample within the Division: Human
Resource Development and other divisions within the South African Police Service.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:vut/oai:digiresearch.vut.ac.za:10352/455 |
| Date | January 2016 |
| Creators | Jansen Van Vuuren, Henk Riaan |
| Contributors | Dhurup, Prof. M., Joubert, Dr. P. A. |
| Publisher | Vaal University of Technology |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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