In this knowledge explosion environment, knowledge management systems increasing organizational capability and performance.This research investigates play an important role in relationships among several major factors: service quality, knowledge management system quality (include System Quality and Content Quality), system usage, organizational capability (include Agility and Innovativeness) and organizational performance. An empirical study was performed to examine their relationships.
The findings show significant positive relation among Service Quality, Knowledge Management System Quality and System Usage; System Usage and Organizational Capability, and Organizational Capability and organizational performance.The result is consistent with existing literature to support the value of knowledge management systems.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0909110-145919 |
| Date | 09 September 2010 |
| Creators | Chen, Yi-hsiang |
| Contributors | Chao-Min Chiu, Yen-Ching OuYang, Ting-Peng Liang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0909110-145919 |
| Rights | not_available, Copyright information available at source archive |
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