<p>This study has been executed at the Public Employment Office, an institution that has been</p><p>subject for much debate during the last couple of years. The government has instructed the</p><p>Labour Market Board to change the Public Employment Office toward a more effective</p><p>organization. This study examines one of the Public Employment Offices that are included in a</p><p>pilot project that aims to improve and develop work methods with the objective to become a</p><p>more service minded organization. From this starting point we have investigated which effect this</p><p>organizational change has had on the employee within this organization and within the pilot</p><p>project. In addition we investigate whether attitudes of the unemployed has an effect on the</p><p>staff´s work situation. In connection to this we seek to produce proposals of how to improve the</p><p>work situation for the staff. The purpose of the study is thus to map out the staff´s experience of</p><p>the work situation within the pilot project. Our intention has been to comprehend the complex</p><p>reality of an agent at the Public Employment Office. To create a basis for our analysis and to be</p><p>able to answer the questions at issue, we apply theories regarding organizational change, learning</p><p>and health. The main results of this study indicate that learning has increased at the workplace.</p><p>The results also indicate that the new, more service minded work methods increase the demands</p><p>on the agents to be able to handle social relations with unemployed and with colleagues. Finally</p><p>we find that though agents have a high workload they find their work to be stimulating.</p>
| Identifer | oai:union.ndltd.org:UPSALLA/oai:DiVA.org:hh-1143 |
| Date | January 2008 |
| Creators | Aura, Linda, Lövkvist, Andréa |
| Publisher | Halmstad University, School of Social and Health Sciences (HOS), Halmstad University, School of Social and Health Sciences (HOS), Högskolan i Halmstad/Sektionen för Hälsa och Samhälle (HOS) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, text |
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