Organizational innovation and change are the most important issue in this century . Modern organizations encounter various challenges in a dynamic environment by adopting the following tools : Business Process Reengineering , Organization reconstructure , Information Technology , Supply Chain Management , Electronic Commerce and Enterprise Resource Planning . Therefore , keeping change so that the organization can survive is necessary.
Enterprise survival and development must reside on Organizational change that involves we can adjusted by organizational members , culture , structure and stradegy . Meanwhile , organizational change generates a great impact on the organizational members . Employees require well preparations to face the impact of organizational change .
This thesis is about an international software company that has been through the reengineering of the customer service model . Unfortunately , after six months of operation it failed because of a lack communication across multinational corporations . There are several reasons for the failure , including change stradegy , information technology , culture and organizational structure .
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0627105-162017 |
| Date | 27 June 2005 |
| Creators | Sung, Chung-Yih |
| Contributors | Jen-Her Wu, Feng-Yuan Kuo, FEN-HUI LIN |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627105-162017 |
| Rights | not_available, Copyright information available at source archive |
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