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Evaluace spokojenosti klientů s terénním programem No Biohazard / Evaluation of client satisfaction with harm reduction progamme No Biohazard

Background: In this work, I deal with adequacy of services and needs of clients within the No Biohazard program. The purpose of the evaluation is important particularly for directors and program managers. It is the directors and managers who are often asked to justify the need for their programs. Client satisfaction is believed to be a concept that is well understood by clients, the public, public authorities and other institutions that provide funding to these organizations (WHO, UNDCP & EMCDDA, 2000). Aims: The main goal was to find out the satisfaction of clients with the offered interventions offered by the No Biohazard program to clients, optionally how particular aspects of interventions could be improved. Research questions identify sources of dissatisfaction with the interventions offered. Partial goals also include finding out the level of client satisfaction with the local and time availability of No Biohazard, creating a proposal to increase the level of No Biohazard and finally designing an inventory of Harm Reduction material that could be offered to outreach program clients. Research file: The research sample is drug users who should meet the EMCDDA definition of problem drug users. I chose respondents to the research through institutions - it was an institutional selection with a...

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:412113
Date January 2020
CreatorsNováková, Kristýna
ContributorsŠťastná, Lenka, Janíková, Barbara
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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