If ¡§People¡¨ are the most important source of an enterprise, undoubtedly, the most important asset of hotel industry is its working staffs. The measurement of asset requires a perfect internal management system to operate it normally, in which an important management tool is to apply the system of performance management, which could introduce the operation of performance appraisal correctly and effectively, and to develop HR asset of hotel industry higher and have more competition value.
This research starts from the discussion of literature theory and the expert interview of hotel industry, and then uses Analytic Hierarchy Process (AHP) to design questionnaire and makes questionnaire survey. It is expected to extract the important perspectives of performance appraisal of room attendant in hotel from the investigated statistic data, and then develop standards for performance appraisal. Finally is to collect performance appraisal indicator of hotel room attendant and the weight of each indicator, and propose to hotel industry as reference.
This research established the framework and weight of performance appraisal indicator of room attendant in hotel industry, and discovered that the priorities of the second hierarchy level indicator of the performance appraisal of room attendant in hotel industry in turns are work result, behavior feature and personal feature; in which the work result almost made up half of the total weight. Therefore, it could be seen that work result is the most important one in the performance appraisal of room attendant in hotel industry; in particular, for the service oriented hotel industry, the work result presented by staffs is the critical factor to evaluate whether the working staffs offer the service quality comply with the requirements of the company or not.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0620105-193115 |
| Date | 20 June 2005 |
| Creators | Liu, Kuo-Hsiung |
| Contributors | Ching-Ming Ho, Shyh-Jer Chen, Yi-Jung Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620105-193115 |
| Rights | withheld, Copyright information available at source archive |
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