There are still large migrations of populations taking place, which are also reflected in the Czech healthcare system. The number of patients cared for foreigners from various close and distant countries is increasing. Currently, there is an increasing number of foreigners, mostly from Arab countries. This is partially due to the current political situation in these countries. The theoretical part is divided into several sections. The first section deals with the Arab states. The last section of this chapter explains the history of Arab healthcare. Another section focuses on Muslims in the Czech Republic, The next chapter describes the specifics of treating Muslim patients. The afore mentioned specifics are followed by a chapter on multicultural nursing and general nurses. Therefore, the last theoretical chapter covers the ethical aspects of multicultural nursing. The thesis has four objectives. The main objective is to: Determine the experiences of Arab patients with the provided care within the Czech healthcare system. The partial objectives are then: Objective 1: To find the most common problems in treating Arab patients from the perspective of a nurse. Objective 2: To determine the experience of Arab patients, who have been in contact with medical personnel. Objective 3: To determine the differences between the healthcare delivered in the Czech Republic and in the Arab countries. The main research question is: What are the experiences of Arab patients with the provided care within the Czech healthcare system? SQ 1: What are the most common problems in treating Arab patients from the nurses' perspective? SQ 2: What are the experiences of Arab patients who have been in contact with medical personnel? SQ 3: What are the biggest differences between the healthcare delivered in the Czech Republic and in the Arab countries? In order to achieve the objectives and to answer the research questions, a qualitative investigation was conducted using semi-structured interviews with Arab patients and also with general nurses. The snowball method was used to obtain the required respondents. The criterion for selecting the respondents was that they were from an Arab country and that at the same time they had experienced Czech healthcare. Overall, 17 respondents were obtained. The criterion for selecting the nurses was that they had, during their professional conduct, provided nursing care to patients from Arab countries. The interview was conducted with 10 general nurses. The interviews were copied verbatim into Microsoft Office Word 2007. A pictogram was then created for each area using the XMind 6 program. The results of the survey show that the respondents' overall assessment of Czech healthcare is very positive. From the nurses' perspective the language barrier and the lack of familiarity with the specifics of the cultures is the major concern. A positive finding is that nurses are willing to accommodate some of the special needs of these patients. Mostly these include serving meals without pork, being treated by a person of the same gender, ensuring privacy while praying, or being accompanied by relatives during examinations. The respondents also reported, in line with the nurses, that the biggest problem is the language barrier. The fundamental difference between the Czech and Arab healthcare systems is especially seen by the respondents in the absence of health insurance in the Arab countries. Furthermore, the respondents praised the clean hospitals in the Czech healthcare system, quality equipment and well-educated medical staff. Compared to the care in their homeland it is incomparably better. The results of the research have been presented at the National Student Scientific Conference of bachelor and master non-medical degree courses in Pardubice, 23. 4. 2015. Furthermore, they will be published in the form of an article in a professional journal in order to inform the public about the lessons learned.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:188719 |
| Date | January 2015 |
| Creators | TOUMOVÁ, Kristýna |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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