While prior studies on ERP implementation have largely focused on the importance of best practices, this paper examines the impact of knowledge transfer climate and the competence of the players (i.e., the implementing firm and the consultant team). The model divides factors that influence the result of knowledge transfer during ERP implementation into three categories: those implemented by the firm, those implemented by the consultant, and those related to the impact of the knowledge transfer climate. Competence factors from the first two aspects facilitate the building of a better knowledge transfer climate. Survey results from 101 respondents were subjected to multivariate analysis. The significance of player competence factors is verified, and an understanding of the role that the knowledge transfer climate plays in the knowledge transfer process and the impact on the transfer process is developed.
This paper provides a broader, richer model of knowledge transfer networks to promote insight into successful ERP implementation. In practice, the key to effective knowledge transfer is the establishment a positive knowledge transfer climate. To achieve a successful ERP implementation, practitioners should focus on possessing robust competences with ERP implementation partners. Additional research may help ERP implementation project teams more effectively promote knowledge transfer in a wider range of conditions with greater confidence and precision.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0207112-221428 |
| Date | 07 February 2012 |
| Creators | Jou, Jau-jeng |
| Contributors | Hsin-Pin Fu, Chin-Fu Ho, Shu-Chu Liu, Pin-Yang Liu, Kune-Muh Tsai |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0207112-221428 |
| Rights | user_define, Copyright information available at source archive |
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