In recent years, since the external environment changes rapidly, the medical institutes of Taiwan face the unprecedented challenges. Striving for the survival, hospitals seek various kinds of development strategy to improve the competitive advantages. The role of the information department of hospitals has changed from the work-support level to the strategy-decision level to help hospitals reach their strategic goals. National Health Insurance System is now closely linked with all the national welfare. The financial pressure of National Health Insurance System can be reduced if hospitals can share medical resources to reduce the unnecessary waste. The information department, in this respect, plays an important role.
Balanced Scorecard (BSC) is a framework that provides the measure for a strategic management system. It is noticed by practical circles and academia fields recently and has been widely applied in enterprise now, however, in the Information Department of the medical institutes, it is still new.
The purpose of this research is to build the balanced scorecard of the information department of the hospital , to take a balance between multi-domain as the demand , and to develop a strategic measurement framework which gives consideration to the financial affairs, customer, inside procedure, learning and growing. It is expected that by improving the whole performance of the information department can help hospitals reach its strategic goals.
The research method adopts a case study which sets up an information department's balanced scorecard framework. The framework and performance measurement were revised by the interview results of administration team, users and information department members in this case .
The conclusions of this research are as follows:
1.Information department can develop its own mission, key value, vision and development strategy to support the organization to reach the strategic goals.
2.Information department can develop the Strategy Map and indicators of measurement to guide striving directions of staff.
3.The measurement method related to measuring achievement indicators should reasonably and objectively show the effect of execution.
4.The performance management system of the information department should possess strategy management and communication functions, and must set up a mechanism for feedback and revision.
The main contribution of this research is to investigate the balanced scorecard of the information department and set up a BSC framework suitable for the information department in this case. The measurement indicators of CMMI (Capability Maturity Model Integration) are used as the measurement indicators of BSC. By introducing CMMI, the information department can make the performance evaluation more objective and meaningful.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0121106-165015 |
| Date | 21 January 2006 |
| Creators | Lin, Chyou-Yan |
| Contributors | none, none, Hsin-Hui Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0121106-165015 |
| Rights | restricted, Copyright information available at source archive |
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