The performance management of public utilities becomes significant because public utilities provide essential resources and services for people¡¦s daily lives. In this research, we focus on public water utility and take Taiwan Water Corporation as a case study to establish an appropriate performance management system for public utility.
We refer to other public water utilities abroad and employ best practice in our case company. Therefore, we demonstrate the performance management of public utilities comprise production-related and finance-related aspects including 6 goals which are production, customer, workplace, environment, cost and profit goal and generalize 18 KPIs to examine the performance of Taiwan Water Corporation.
The result suggests that Taiwan Water Corporation underperformed in recent years due to the achievement rates of 18 KPIs decreased gradually; however, its incentive bonus increased inversely. We presume that the current performance management involving goal setting, assessment standards, and reward system of Taiwan Water Corporation exists contradiction and inadequacy.
Finally, we can learn from best practice that the performance assessment of public utility should be divided into production-related and finance-related aspects including six goals. Besides, the evaluation of reward system is suggested to connect with company¡¦s vision, mission and goal for causal relationship so that the team priority and individual priority are simultaneous and possess goal congruence.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0616110-211241 |
| Date | 16 June 2010 |
| Creators | Lee, Qing-yan |
| Contributors | Pei-how Huang, Yue-shan Chang, Jhih-sian Sun |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0616110-211241 |
| Rights | campus_withheld, Copyright information available at source archive |
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