The diploma thesis examines the influence of established quality management system to improve processes and to further improve the performance of selected company VHL Ltd. Related analyzes and their results are considered as the main goals of the thesis. The first theoretical part of the thesis compares current approaches to quality management and explains basic terms. Introduction to the practical part is the characteristic of the chosen company. Next step is analysis of the impact of the system's implementation and comparison to the precertification state. Analysis uses CMMI model for measuring the maturity of processes. The results of the analysis are used to additional process improvement based on potential improvement. Identified constraints, which are limiting higher business performance, will be subject of the design solution to overcome them. The greatest benefits of the thesis is practical application of the technique for increasing business performance and determining whether quality management system using ISO 9001 will improve the processes.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:150274 |
| Date | January 2011 |
| Creators | Holubička, Pavel |
| Contributors | Chlapek, Dušan, Pecha, Tomáš |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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