Uticaj sistema vrednosti i ličnih karakteristika davaoca usluga na kvalitet usluga u zdravstvenim sistemima / The influence of the system of values and personal characteristics provides the service of quality services in health systems

Description

<p>Predmet ovog istraživanja je uticaj sistema vrednosti i ličnih karakteristika<br />davaoca usluga na kvalitet usluga u zdravstvenim sistemima. Rezultati<br />istraživanja predstavljaju osnovu za planiranje aktivnosti kojima će se<br />unapređivati kvalitet rada pa i zadovoljstvo pacijenata kao glavni izlazni<br />rezultat.Cilj ovog istraživanja je da se sagleda koji je to uticaj sistema<br />vrednosti i ličnih karakteristika davaoca usluga na kvalitet usluga u<br />zdravstvenim sistemima, kao i faktori koji utiču na njihovo zadovoljstvo,<br />odnosno nezadovoljstvo. Na osnovu rezultata ovog istraživanja, sagledavajući<br />sisteme vrednosti zdravstvenih radnika i uvažavajući mišljenje korisnika,<br />mogu se jasnije definisati prioriteti za poboljšanje i unapređenje kvaliteta<br />rada.</p> / <p>The subject of this research is the influence of the system of values and personal<br />characteristics of the provider of services on the quality of services in health systems.<br />The results of the research are the basis for planning the activities that will improve the<br />quality of work and the satisfaction of patients as the main output. The aim of this<br />research is to examine what is the impact of the system of values and personal<br />characteristics of the provider of services on the quality of services in health systems,<br />as well as the factors that influence their satisfaction or dissatisfaction. Based on the<br />results of this research, looking at the systems of values of health workers and taking<br />into account the user&#39;s opinion, priorities for improving and improving the quality of<br />work can be clearly defined.</p>

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1. https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija154823557760076.pdf?controlNumber=(BISIS)110178&fileName=154823557760076.pdf&id=12540&source=NDLTD&language=en
2. https://www.cris.uns.ac.rs/record.jsf?recordId=110178&source=NDLTD&language=en

Tags

Additional Fields

Identifer	oai:union.ndltd.org:uns.ac.rs/oai:CRISUNS:(BISIS)110178
Date	23 April 2019
Creators	Terzić Neda
Contributors	Pečujlija Mladen, Maksimović Rado, Grubić-Nešić Leposava, Ćosić Đorđe, Mihailović Dobrivoje
Publisher	Univerzitet u Novom Sadu, Fakultet tehničkih nauka u Novom Sadu, University of Novi Sad, Faculty of Technical Sciences at Novi Sad
Source Sets	University of Novi Sad
Language	Serbian
Detected Language	English
Type	PhD thesis