Main target of this diploma thesis is finding out what is important for a visitor of a poker club and what motivates him to come back again. For this reason I shall be measuring customer satisfaction in critical areas of interest before and after the quality service incrementation. In first part of my thesis I am going to focus on theory and selection of a proper methodology of a customer-satisfaction related measuring. In the next part I shall do the actual measuring make an examination of the results.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222801 |
| Date | January 2010 |
| Creators | Zapadlo, Jaroslav |
| Contributors | Kadlec, Tomáš, Bartes, František |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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