Thesis (PhD)--University of Stellenbosch, 2000. / ENGLISH ABSTRACT: Although terms such as input, output, outcomes, productivity, quality,
efficiency and effectiveness represent measures of performance, they also
measure different aspects of performance. The question of the relevance of the
measurement of performance for the South African Police Service (SAPS)
invariably arises. The following three questions have, therefore, been
formulated:
• What is the relevance of performance measurement for the SAPS?
• Which performance measurement determinants must be addressed and
integrated into the process of performance measurement in the SAPS?
• How could performance measurement improve the rendering of service? The purpose of the exploratory study was to provide a conceptual framework
for performance measurement by developing a systematic and comprehensive
performance measurement system (model) for the SAPS which will have longterm
advantages for both the SAPS and the customers and/or communities
they serve. The key aims were, "therefore, threefold:
• To ensure that the SAPS is fulfilling its mission and accomplishing
targeted results.
• To measure police performance (successes) in respect of input, output,
outcomes, effectiveness and efficiency which will have a direct impact
on the combating of crime and is of value to customers and/or
communi ties served by the police.
• To compare a newly developed and pilot-tested model with the present
performance measurement initiative used by the SAPS to prove that the
new model has promise.
Face-to-face and focus group interviews were conducted with 16 English and
Welsh individuals. In addition, face-to-face and focus group interviews were
also conducted with 12 police officials of the SAPS in order to determine the
current state of affairs regarding police performance measurement. As part of
the inductive study and to focus on the formulated questions and purpose, as
well as to account for the data, three hypotheses were formulated for this
study. The newly developed model will, therefore, enable the establishment
of the extent to which: • Resources (human and physical) could be used effectively and efficiently
by focussing on performance measurement.
• Police operations and activities could be improved on an ongoing basis
by focussing on targeted results.
• Police operations and activities will have a positive impact on the
combating of crime.
A conceptual performance measurement framework was developed which
reflects the fulfilment of the SAPS's mission and the accomplishment of
targeted results. This model also measures the performance (successes) of the
SAPS in respect of input, output, outcomes, effectiveness, and efficiency.
Twenty police stations of one police area in the Western Cape were selected
for the pilot-testing of the newly developed performance measurement system
for the SAPS.
After the model had been successfully piloted, it was compared with the
performance measurement system used by the SAPS at present. The proposed
model achieved a substantial higher mark in comparison with the present
process/system used in the SAPS. Finally, the new performance measurement
system for the SAPS that consists of the following performance measurement
determinants namely, strategic direction, performance framework,
performance measures, strategy-institutionalizing and performance assessment
provides an important building block in the process of analysing the quality
of service. In conclusion, according to this exploratory study the newly developed
performance measurement system for the SAPS shows that the SAPS can
apply the model, in its current format, fully and optimally. However, some
shortcomings connected to the model, have been identified. / AFRIKAANSE OPSOMMING: Alhoewel terme soos insette, produksie (uitsette), gevolge (resultate),
produktiwiteit, 'kwaliteit, doelmatigheid en doeltreffendheid maatstawwe van
werkverrigting verteenwoordig, meet dit ook verskillende aspekte van
werkverrigting. Die vraag na die toepaslikheid van die meet van
werkverrigting vir die Suid-Afrikaanse Polisiediens (SAPD) tree telkens na
vore. Die volgende drie vrae is derhalwe geformuleer:
• In watter mate is die meet van werkverrigting op die SAPD van
toepassing?
• Aan watter beslissende faktore vir die meet van werkverrigting moet
aandag geskenk word en watter van hierdie faktore moet in die proses
van die meet van werkverrigting in die SAPD geïntegreer word?
• Hoe kan die meet van werkverrigting dienslewering verbeter? Die doel met die verkenningstudie was om 'n voorstellingsraamwerk vir die
meet van werkverrigting te verskaf deur 'n stelselmatige en omvattende stelsel
(model) vir die meet van werkverrigting vir die SAPD te ontwikkel wat
langtermynvoordele sal inhou vir die SAPD, sowel as die kliënte en/of
gemeenskappe wat dit bedien. Die sleuteldoelwitte is daarom drievoudig:
• Om te verseker dat die SAPD sy missie ten uitvoer bring en die beoogde
resultate bereik.
• Om die werkverrigting (suksesse) van die Polisie met betrekking tot
insette, produksie, resultate, doelmatigheid en doeltreffendheid te meet
wat 'n direkte invloed op die bekamping van misdaad sal hê en ook van
waarde is vir kliënte en/of gemeenskappe wat die Polisie bedien.
• Om die nuutontwikkelde en voorafgetoetse model te vergelyk met die
metode wat die SAPD tans gebruik om werkverrigting te meet om te
bewys dat die nuwe model belofte inhou.
Persoonlike onderhoude is met 16 Engelse en Walliese persone gevoer en
fokusgroepsbesprel<.ings is gehou. Persoonlike onderhoude is ook met 12
polisiebeamptes van die SAPD gevoer en fokusgroepsbesprekings is gehou om
die huidige stand van sake oor die meet van werkverrigting in die Polisie te
bepaal. As deel van die verkenningstudie en om op die gestelde vrae en doel
te fokus, asook om 'n verldaringvir die data te gee, is drie hipoteses vir hierdie
studie geformuleer. Die nuut ontwikkelde model sal dus die mate van die
volgende kan bepaal: • Hulpbronne (menslik en fisies) doeltreffend en doelmatig benut word
deur op werkverrigting te fokus.
• Polisie-operasies en -aktiwiteite op 'n deurlopende grondslag verbeter
kan word deur op die beoogde resultate te fokus.
• Polisie-operasies en -aktiwiteite 'n positiewe invloed op die bekamping
van misdaad sal hê.
'n Voorstellingsraamwerk vir die meet van werkverrigting is ontwikkel wat die
uitvoeringvan die missie van die SAPD en die bereikingvan beoogde resultate
weerspieël. Hierdie model meet ook die werkverrigting (suksesse) van die
SAPD met betrekking tot insette, produksie, gevolge, doeltreffendheid en
doelmatigheid. Twintig polisiestasies van een polisie-area in die Wes-Kaap is
gekies vir die vooraftoetsing van die nuutontwikkelde stelsel vir die meet van
die werkverrigting vir die SAPD.
Nadat die model suksesvol getoets is, is dit vergelyk met die stelsel wat tans
deur die SAPD gebruik word om werkverrigting te meet. Die voorgestelde
model het 'n aansienlike hoër punt behaal in vergelyking met die stelsel wat
tans in die SAPD gebruik word. Laastens bied die nuwe stelsel wat
werkverrigting in die SAPD meet en wat bestaan uit die volgende bepalings vir
die meet van werkverrigting, naamlik strategiese rigting, raamwerk vir
werkverrigting, maatstawvve vir werkverrigting, strategiese institusionalisering
en waardebepaling van werkverrigting 'n belangrike bousteen in die
ontledingsproses van kwaliteit diens. Sammevattend toon die nuutontwikkelde stelsel VIr die meet van
werkverrigting in die SAPD volgens hierdie verkenningstudie dat die SAPD die
model in sy huidige formaat ten volle en optimaal kan toepas. 'n Paar
tekortkomings met betrekking tot die model is egter geïdentifiseer.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/51683 |
| Date | 12 1900 |
| Creators | Jansen van Vuuren, Eugene |
| Contributors | Schwella, Erwin, Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 385 p. : ill. |
| Rights | Stellenbosch University |
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