This study examined the relationships among the closeness of performance monitoring, employees' perceived personal control, and employees' reactions. It was hypothesized that closer performance monitoring would restrict employees' personal control perceptions through its effect on employee control over work pace and procedures, perceived supervisory trust, and perceived privacy. In turn, low levels of perceived personal control were hypothesized to produce employee reactions that can be termed 'dysfunctional' from an organizational perspective; this prediction stemmed from a reactance theory framework. Finally, perceived supervisory support was hypothesized to mitigate the negative reactions to restricted personal control because employees with supportive supervisors were expected to make more positive attributions about the reasons for the restrictive conditions. Limited support was found for the hypotheses relating closeness of monitoring to perceived personal control and those relating perceived personal control to employee reactions. No support was found for the hypothesized moderating role of perceived supervisory support This research advanced the understanding of close performance monitoring by demonstrating that close monitoring can result in reduced levels of employees' control over work pace and employees' perceptions of privacy at work. It showed that perceived personal control at work was positively determined by perceived supervisory trust as well as perceived privacy. And it revealed a tendency for 'strategic' employee behaviors to be associated with low levels of perceived personal control. Based on these findings, researchers interested in the effects of close performance monitoring are urged to consider the important role that perceived personal control might play in predicting undesirable employee reactions to the monitoring system / acase@tulane.edu
| Identifer | oai:union.ndltd.org:TULANE/oai:http://digitallibrary.tulane.edu/:tulane_26108 |
| Date | January 1997 |
| Contributors | Callahan, Jodi Diane (Author), Konovsky, Mary A (Thesis advisor) |
| Publisher | Tulane University |
| Source Sets | Tulane University |
| Language | English |
| Detected Language | English |
| Rights | Access requires a license to the Dissertations and Theses (ProQuest) database., Copyright is in accordance with U.S. Copyright law |
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