An attempt was made to develop a scale that measures a meaningful set of dimensions of consumer satisfaction with outpatient mental health services. After items were written to ensure content validity of seven presumed dimensions, the scale was administered three times consecutively with empirical item selection occurring after the second administration. The scale was administered first to a small sample of clients at a general psychological services clinic. In the second and third administrations the scale was completed by outpatients at two different Veterans Administration hospitals. Analyses of data from the third administration (based on a sample of N = 174 which was predominantly white, male and middle-aged) showed that both the total scale and six of the seven subscales possess adequate test-retest reliability and internal consistency but that the subscales have poor discriminant validity. A principal factor analysis showed the presence of one major factor but further analysis showed the presence of one major factor but further analyses suggested a tendency for the subscales to emerge as minor factors. It was concluded that the scale measures only one empirically discriminable dimension although the subscales are useful for practical assessment purposes. / Source: Dissertation Abstracts International, Volume: 42-10, Section: B, page: 4198. / Thesis (Ph.D.)--The Florida State University, 1981.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_74670 |
| Contributors | MARCHNER, THOMAS J., Florida State University |
| Source Sets | Florida State University |
| Detected Language | English |
| Type | Text |
| Format | 70 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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