Quality management is a general subject based on the principles of achieving customer satisfaction in a maximum possible way when providing services or delivering a product. The field of quality management is regulated by legislation and standards perceived as a common best practice. In this thesis a reader can find a basic list of those normative acts and standards, applied to the principles of project management, specifically in projects focused on integration of information systems in public sector. The introduced principles of quality management are complemented by author's comments based on his personal experience in participation in such projects and include an evaluation of their advantages and disadvantages and applicability in use. In a next part of this thesis the author introduces common issues related to project management in public sector and suggests solutions to these problems by applying the principles of quality management in projects.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:12433 |
| Date | January 2008 |
| Creators | Moudrý, Ondřej |
| Contributors | Svatá, Vlasta, Říhová, Zora |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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