This research examines a question of importance to government administration: does the application of different organizational control structures and processes result in different levels of organizational performance? / U.S. distributors of electric energy were the locus of the study. Three discernible patterns of organizational control have emerged to regulate the performance of these distributors: (1) Public Service Commission controls, (2) controls embodied in contracts to purchase electric energy from the national government, and (3) controls embodied in financing arrangements with the Rural Electrification Administration. This operational arena provides an opportunity to observe the effect of the application of the different control structures and processes on organizational performance. / Individual distributors were scored on their relative efficiency utilizing Data Envelopment Analysis, a method which does not rely on the pricing system or on unified measures of inputs or outputs to provide a measure of relative efficiency. Mean relative efficiency scores were compared across the various control systems. Additionally, a regression model which includes controls for environmental factors and control system interactions was used to enhance the analysis of mean relative efficiency scores. / The findings imply that organizational performance does vary with the choice of organizational control structure and process. And, it is suggested that organizational performance may be associated with the level of bureaucratization found in the control system. / Source: Dissertation Abstracts International, Volume: 51-12, Section: A, page: 4274. / Major Professor: Gloria A. Grizzle. / Thesis (Ph.D.)--The Florida State University, 1990.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_78362 |
| Contributors | Tankersley, William Baxter., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 317 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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