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Me with my Client: Consultants' Relational Identity with their Clients and its Implications for their Conduct of Work

Thesis advisor: Mary Ann Glynn / Organizational research on individuals' identity focuses primarily on social identity, i.e., the self-concept they derive from their membership in a group, paying limited attention to relational identity or their self-definition in their role-relationships and its consequent implications for how individuals in these relationships get their work done. In this study, I address this gap by examining the nature of consultants' relational identity, i.e., their sense of self in their role-relationships with their clients and its implications for their conduct of work. Analysis of 50 in-depth interviews with consultants reveal that their relational identity can be understood by two dimensions: perceived sense of involvement with the relational other and perceived sense of influence over the relational other. Taken together, they explain four distinct ways in which consultants manifest their relational identity, namely: comprehensive, defined, associative, and impoverished relational identity. Further, I found that relational identity is associated with the degree of informality in the conduct of work between the two individuals in the role-relationship. / Thesis (PhD) — Boston College, 2011. / Submitted to: Boston College. Carroll School of Management. / Discipline: Organization Studies.

Identiferoai:union.ndltd.org:BOSTON/oai:dlib.bc.edu:bc-ir_101623
Date January 2011
CreatorsBhatt, Mamta
PublisherBoston College
Source SetsBoston College
LanguageEnglish
Detected LanguageEnglish
TypeText, thesis
Formatelectronic, application/pdf
RightsCopyright is held by the author, with all rights reserved, unless otherwise noted.

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