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Quality and productivity improvement practices in Hong Kong manfacturing industry.

by Lam Ka-chi, Ricky and Wong Suet-yee, Sheri. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 138-140). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.vii / LIST OF TABLES --- p.x / PREFACE --- p.xi / ACKNOWLEDGMENTS --- p.xii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Global Trend Towards Quality Improvement --- p.2 / Quality Improvement in Hong Kong --- p.5 / Chapter II. --- OBJECTIVES OF THE RESEARCH --- p.11 / General Objective --- p.11 / Ultimate Objective --- p.11 / Minor Objectives --- p.11 / Chapter III. --- METHODOLOGY --- p.13 / Primary Research - Questionnaire --- p.13 / Design of the Questionnaire --- p.13 / Content of the Questionnaire --- p.15 / Respondents of the Questionnaire --- p.16 / Primary Research - Interview --- p.18 / Secondary Research - Library Research --- p.19 / Chapter IV. --- LITERATURE REVIEW --- p.20 / Quality --- p.20 / Quality Productivity --- p.22 / Quality and Cost --- p.22 / Productivity and Cost --- p.24 / "Quality, Productivity and Cost" --- p.25 / Customers Satisfaction --- p.25 / Profitability --- p.25 / Quality: A Long-term Strategic Planning --- p.28 / Summing Up --- p.30 / Chapter V. --- DEFINITION --- p.33 / Some Operational Terms --- p.33 / Quality --- p.33 / Productivity --- p.33 / Company Performance --- p.34 / Quality Performance --- p.35 / Financial Performance --- p.35 / Gurus in Quality Management --- p.35 / Edward Deming --- p.35 / Joseph Juran --- p.39 / Philip Crosby --- p.42 / Armand V. Feigenbaum --- p.46 / Kaoru Ishikawa --- p.47 / Genichi Taguchi --- p.48 / Quality Improvement Techniques --- p.49 / Zero Defects --- p.49 / Quality Control Circle --- p.49 / Statistical Process Control (SPC) --- p.49 / Quality Control 7 Tools --- p.51 / Taguchi Method --- p.51 / Fool-proof (Poke Yoke) --- p.53 / Quality Function Deployment --- p.54 / International Standard Organization --- p.54 / Productivity Improvement Techniques --- p.56 / Work measurement --- p.56 / Layouts --- p.56 / Computer-integrated Manufacturing (CIM) --- p.56 / Material Requirements Planning (MRP) --- p.57 / Manufacturing Resources Planning (MRPII) --- p.57 / Just in Time (JIT) --- p.57 / Competitive Benchmarking --- p.58 / Self-directed Work Teams --- p.58 / Theory of Constraints --- p.58 / Chapter VI. --- HIGHLIGHT OF FINDINGS --- p.60 / Company Demographics --- p.60 / Company Size --- p.60 / Employees Turnover Rate --- p.60 / Company Sales Last Year --- p.61 / Number of Years Established --- p.61 / Overseas Branch or Subsidiary --- p.63 / Other Company Information --- p.65 / Company Performance --- p.69 / Customers Perception:Company Performance --- p.69 / Quality Performance --- p.73 / Financial Performance --- p.75 / Quality Improvement Techniques --- p.76 / Formal Approach to Quality Improvement --- p.76 / Separate Quality Department --- p.76 / Application of Quality Improvement Techniques --- p.81 / Quality Improvement -ISO 9000 --- p.92 / Quality Improvement - Understand & Specify Customer Requirements --- p.99 / Productivity Improvement Techniques --- p.105 / Formal Approach to Productivity Improvement --- p.105 / Productivity Improvement Techniques --- p.105 / Chapter VII. --- ANALYSIS AND DISCUSSION --- p.117 / Factor Analysis --- p.117 / Kaiser-Meyer-olkin Measure --- p.117 / Steps of Factor Analysis --- p.118 / VARIMAX Rotation --- p.118 / Interpretation of Factors --- p.118 / Factor 1 --- p.118 / Factor 2 --- p.121 / Factor 3 --- p.121 / Factor 4 --- p.122 / Factor 5 --- p.122 / Factor 6 --- p.123 / Regression --- p.123 / Total Quality Cost --- p.123 / Items Defective and Rework Cost --- p.126 / Returns and Warranty Cost --- p.126 / Internal Waste and Training Costs --- p.126 / Quality Performance --- p.127 / Financial Performance --- p.127 / Employee Turnover Rate --- p.127 / Employees' Satisfaction --- p.128 / Chapter VIII. --- CONCLUSION --- p.129 / APPENDIX --- p.131 / BIBLIOGRAPHY --- p.138

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_319321
Date January 1994
ContributorsLam, Ka-chi Ricky., Wong, Suet-yee Sheri., Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, xiii, 140 leaves : ill. ; 30 cm.
CoverageChina, Hong Kong, China, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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