A framework to align strategy, improvement performance, and customer satisfaction using an integration of six sigma and balanced scorecard

Description

Thesis (Ph.D.)--University of Central Florida, 2008. / Advisers: Linda Malone, Sandra Furterer. Includes bibliographical references (p. 208-211).

Links & Downloads

1. http://purl.fcla.edu/fcla/etd/CFE0002191

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/311509900
Date	January 2008
Creators	Rodriguez, Adriana B.
Publisher	Orlando, Fla. : University of Central Florida,
Source Sets	OCLC
Language	English
Detected Language	English