Thesis (MTech (Business Administration))--Cape Technikon, 2003. / This research report is based on a case study. It follows up on the research of a
previous study by Muregerera (1996). His thesis was compiled in order to
develop a model for a world-class manufacturing organization. For his case
study, he chose Omnigraphics. Although his focus was on world class
manufacturing principles, he did address Omnigraphics prior to the organization
receiving ISO 9000 certification through the SASS. This research report therefore
looks at the transformation that Omnigraphics went through, from an organization
without a formal quality management system, to one with a functional quality
management system. Chapter one defines quality management systems and the
benefits of a formal quality management system. Current research is discussed
in chapter two together with the benefits and requirements of the ISO system.
Chapter three addresses the challenges, which Omnigraphics faced prior to ISO
9000 implementation and the changes that occurred once this organization was
certified to ISO 9001. A comprehensive survey was done to identify the actual
benefits that suppliers and customers see in dealing with an ISO 9000 listed
organization. Chapter four looks at the participants of the survey as well as the
questions posed. Chapter five gives the results of the survey in a graphical
format as well as an interpretation of the results. The research report also
focuses on the new revision of the ISO 9000 series and this is addressed in
chapter six. The report closes by reviewing the research and looking at the
future of the ISO 9000 series.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cput/oai:localhost:20.500.11838/2056 |
| Date | January 2003 |
| Creators | Rosenstein, Shaun |
| Contributors | Slabbert, A |
| Publisher | Cape Technikon |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Rights | http://creativecommons.org/licenses/by-nc-sa/3.0/za/ |
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