<p>Osnovni istraživački problem ove disertacije predstavlja razvoj modela<br />za upravljanje lancima snabdevanja u cilju podizanje kvaliteta usluge.<br />Stoga je razvijen adaptivni model za upravljanje lancima snabdevanja<br />koji se sastoji od modela za: upravljanje lancima snabdevanja,<br />upravljanje korisničkim zahtevima i ocenu kvaliteta pružene usluge. U<br />svrhu primene adaptivni model je predstavljen algoritmom sa precizno<br />definisanim koracima koje korisnik treba da sprovede da bi podigao<br />nivo kvaliteta usluge i održao stabilnost lanca snabdevanja. Verifikacija<br />modela je urađena na primeru 17 lanaca snabdevanja na teritoriji<br />Republike Srbije, što je rezultiralo odgovorima na koji način se može<br />podići kvalitet usluge.<br />Doprinos istraživanja ogleda u mogućnosti direktne primene<br />razvijenog modela i pružanja novih informacija za naučnu i stručnu<br />javnost koje mogu predstavljati kvalitetnu podlogu daljem razvoju<br />modela za upravljanje lancima snabdevanja.</p> / <p>The basic research problem of this dissertation is the development of<br />supply chain management model in order to improve the quality of<br />service. Therefore, an adaptive supply chain management model has<br />been developed that consists of a model for: supply chain management,<br />management of user requirements and assessment of the quality of<br />service provided. For the purpose of application the adaptive model, it<br />is presented an algorithm with precisely defined steps that the user<br />needs to implement in order to raise the level of service quality and<br />maintain the stability of supply. The model verification was done on<br />the example of 17 supply chains in the territory of the Republic of<br />Serbia, which resulted in answers on how to improve the quality of the<br />service. The contribution of the research is reflected in the possibility<br />of direct application of the developed model and providing new<br />information for the scientific and professional public, which can<br />represent a quality basis for the further development of the supply<br />chain management model.</p>
| Identifer | oai:union.ndltd.org:uns.ac.rs/oai:CRISUNS:(BISIS)106850 |
| Date | 09 March 2018 |
| Creators | Tomašević Milovan |
| Contributors | Tešić Zdravko, Ćosić Ilija, Kovačević Ilija, Ralević Nebojša, Sorak Miloš |
| Publisher | Univerzitet u Novom Sadu, Fakultet tehničkih nauka u Novom Sadu, University of Novi Sad, Faculty of Technical Sciences at Novi Sad |
| Source Sets | University of Novi Sad |
| Language | Serbian |
| Detected Language | English |
| Type | PhD thesis |
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