This dissertation is going to ensure customer satisfaction of Mapal CZ s.r.o.. In order to establish their satisfaction various methods can be used. In this case a questionnaire method is used. The information gathered is evaluated, and based on the resulting outcome corrective measures are be taken.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:221435 |
| Date | January 2007 |
| Creators | Svoboda, Pavel |
| Contributors | Žihla,, Zdeňek, Bartes, František |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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