The thesis contains analysis of job satisfaction employees of call center. In the theoretical part is defined conception of job satisfaction, are described deteminants of job satisfaction and relationship between job satisfaction and work motivation. In the practical part are analysed results of questionnaire survey and there are presented suggestions measures to increas job satisfaction. The respondents were asked about satisfaction with the content of work, remuneration, work organization, human relations, working conditions and possibilities of further education and employee benefits.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:11554 |
| Date | January 2009 |
| Creators | Cikrytová, Kateřina |
| Contributors | Lorencová, Hana, Hubinková, Zuzana |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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