The goal of this thesis was to understand Queueing Theory and use it for analysis of queueing system of hypermarket company PZV. Theoretical part is consists of basic iformations which is necessary to know for application of queueing theory. First chapter is about random variables, random event, random proces, stochastic and Poisson processes and Markov chains. Then was possible to describe queueing theory basic characteristics, parameters, analy-sis, classification and basic models. In the practical part was from the beginning analyze development of custo-mers going through cashier zone. On the base of analysis were customers divided into 4 groups. For these groups were counted characteristics and parameters, next was analyzed the system, but because data were too inaccurate, it was necessary to use different values for the groups and to count analysis for these values. The last step was to find number of cashiers to make system optimal. The result, it was 4 ca-shiers, was unfortunately not accurate. For better results it would be necessary to have more detail data.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:261045 |
| Date | January 2016 |
| Creators | VÁŇOVÁ, Eliška |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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