ABSTRACT
As enterprises have increased the demand for logistics services, the role of logistics service providers (LSPs) as home bases for merchandise transportation and distribution has consequently become increasingly important. Therefore, how to strengthen the logistics capability and promote the logistics performance has become an important topic. In addition, traditionally the perspective of treating tangible assets as the location of firm¡¦s value has been gradually diminished. The intangible intellectual capital is increasingly playing a pivotal position for the firm¡¦s performance. Researchers studied the field of intellectual capital argued that intellectual capital was the main source of organizational competitive advantages. Besides, they thought that the better the intellectual capital a company has, the better the business can have the ability to generate performance. However, researchers seldom distinguished static intellectual capital from dynamic capability for utilizing intellectual capital. Whereas, this study proposed that these two constructs were different concepts, and would like to explore the impact of utilizing intellectual capital on logistics performance. Consequently, this study integrated the concept of RBT and dynamic capability to offer a conceptual model, a survey of LSPs was undertaken in order to examine the relationships among intellectual capital, logistics capabilities and firm performance, using the structural equation modeling technique (SEM) analysis method.
Previous researches had concerned the tangible resources, capabilities and firm performance, however, less from the perspective of intangible resources to study this subject. Hence, after reviewing the relevant literature, we conclude human capital, structural capital, and relational capital as dimensions of intellectual capital. Furthermore, from the empirical results of related scholars¡¦ researches, this study argues that it has a directly significant effect of logistics capabilities on logistics performance, and logistics capabilities are the critical factors for utilizing intellectual capital. Moreover, this research proposes that logistics capabilities are complex constructs. Therefore, we should clarify these constructs and provide an appropriate measurement tool with reliability and validity if we would like to measure them. Consequently, logistics capabilities were identified: service capability, innovation capability, and flexibility capability. Finally, after clarifying the definition and extracting the components of each variable from the literature review, this research deduced several hypotheses and formed the research framework.
In this study, we take logistics service providers in Taiwan as the study sample. A total of 1,033 questionnaires were hand delivered and the remaining 109, valid and complete, were used for quantitative analysis. The useable response rate was 10.6%. A structural equation modeling (SEM) approach was employed to test the research hypotheses. Results indicated that structural capital, relational capital, and logistics capabilities had a significant positive effect on logistics performance. Results also indicated that human capital, structural capital, and relational capital had a positive effect on LSPs¡¦ logistics capabilities. While human capital was not found to have a direct positive effect on LSPs¡¦ logistics performance, it was found to have an indirect effect on logistics performance mediated by logistics capability. According to the results, LSPs should enhance the intangible resource - intellectual capital, further heighten their understanding of logistics capabilities and identify how such capabilities may affect logistics performance, therefore develop effective logistics strategies.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0723110-024701 |
| Date | 23 July 2010 |
| Creators | Huang, Chien-Jung |
| Contributors | none, none, none, none, none, none |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0723110-024701 |
| Rights | not_available, Copyright information available at source archive |
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