A comparative study of the influence of failure classes, failure severity, and the effectiveness of recovery effort on recovery satisfaction and consequent customer loyalty in the casual dining restaurant segment in the U.S. an application of justice theory /

Description

Thesis (Ph. D.)--Oklahoma State University, 2007. / Vita. Includes bibliographical references.

Links & Downloads

1. http://digital.library.okstate.edu/etd/umi-okstate-2503.pdf

Tags

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/226294333
Date	January 2007
Creators	Chu, Yung-Hui.
Source Sets	OCLC
Language	English
Detected Language	English